Insights & Analysis

Expert commentary on trends shaping the industry.

All HealthTech & AI Patient Experience Healthcare Trends Regulation & Policy Careers & Staffing Medical Specialties

Your Access Metrics Are Optimized for Your Convenience, Not Your Patients' — The Measurement Blind Spot Behind the 28-Point Perception Gap

Patient Experience · 6 min read

Practices Spent $4 Billion on Digital Front Doors—and Patient Access Scores Dropped Anyway. Experian's 2026 Data Points to the Three Friction Points Tech Can't Fix

Patient Experience · 6 min read

80% of Patients Now Expect a Price Before They Pay — But Most Practices Still Hand Them a Bill 60 Days Later

Patient Experience · 6 min read

80% of Patients Now Expect a Price Before They Pay — But Most Practices Still Hand Them a Bill 60 Days Later

Patient Experience · 6 min read

Google Reviews Are Now Your #1 Referral Source — Most Practices Are Managing Them Like an Afterthought and Losing Patients to Whoever Isn't

Patient Experience · 6 min read

Providers Think Patient Access Is Better. Their Patients Strongly Disagree. Here's the Data Behind the Disconnect—and What It's Costing You in Lost Appointments

Patient Experience · 6 min read

Providers Think Patient Access Is Better. Their Patients Strongly Disagree. Here's the Data Behind the Disconnect—and What It's Costing You in Lost Appointments

Patient Experience · 6 min read

60 Tech Giants Just Signed Away Your Patients' Loyalty — The White House Interoperability Pledge Changes Everything Practices Built on Data Friction

Patient Experience · 6 min read

60 Tech Giants Just Signed Away Your Patients' Loyalty — The White House Interoperability Pledge Changes Everything Practices Built on Data Friction

Patient Experience · 6 min read

Your Patients Can Track a Pizza Delivery in Real Time—But Can't See Their Lab Results Without Calling Twice. That Gap Is Now Costing Practices Patients Permanently

Patient Experience · 6 min read

Your Patients Can Track a Pizza Delivery in Real Time—But Can't See Their Lab Results Without Calling Twice. That Gap Is Now Costing Practices Patients Permanently

Patient Experience · 6 min read